DIspicable customer service

Twice i visited Woolworths Northgate Cellular desk on Sat 28 Feb and Sun 1 March, there was no consultant at the desk. On Sat, I waited for nearly 15 minutes before I got assisted. This was when I had to walk around Woolworths asking random staff members for assistance. When I did eventually got assistance, i requested to view a sample of the phone that i was interested in. The attended told me she had to go to the storage to get the phone. Upon her return, she never came back with the phone because the individual with the key to the safe was no where to be found. I was then told to come back an hour later of which by then. the safe would be opened. I never returned because i had other engagements to attend to. I returned again on Sunday, again, there was no individual at the dest, after waiting for 5 minutes, I again approached a random staff member, she told me the individuals that works at the desk was on lunch. She told me to come back after an hour when the individual was back from Lunch. All of this does not make sense to me, how can the desk be left unattended for such an extended period of time. I HAVE WASTED MY TIME & MONEY BY COMING TO THE STORE ALL FOR NOTHING