Dismal, yet overpriced customer service

I experienced terribly poor customer service from Woolies this whole weekend. It started when I app**** for 2 replacement cards on the same day but only received a secondary card. I went to Springs Mall to go collect and take advantage of the beauty festival sale but couldn't find the foundation I was looking for so I had to drive all the way to East Gate (Bad Idea). I spent literally 3hrs of my life and still left with no resolution. I paid my account and tried to pay with the secondary card because they disabled my virtual card but it declined. The supervisor was called and she advised me to go to the WFS counter. After queuing there, the lady checked my account and said there's no money in the account that's why it declined. I told her that I had just paid more than enough money to cover my purchase and showed her the slip and the available balance but she insisted that there's nothing she could do, there's no money. I forced her to call the head office to double check and she was told that the purchase went off twice from my account and that she needed to make an adjustment. She walked me back downstairs to the till where the purchase was made and I had to spend another 2 hours trying to explain what happened to 5 different people, calling the head office, going up and downstairs to make copies, waiting and waiting until after I realised that I had been in the store for 3hrs in total, I had decided to go blow off some steam and come back after they had resolved the issue. About 30 minutes later, I came back and was told that I couldn't take the foundation that I had cleary purchased twice and that the purchase was hanging. I was told to come back after two days 'to see if the issue would have resolved itself'. Imagine driving 44km's back and forth just to come see if Woolworths did their job and reversed a transaction. I asked if they could make a plan to at least get the stuff to Springs for me, they declined. Anyway, 3 days later, no one has called to follow up like they said they would, my account is still on a minus and I've lost out on 35% off promo and the foundation that I had waited months to gift myself for my birthday. I hate how nonchalant, undertrained and unbothered your staff is. The experience could've have been a little bearable if someone knew what they were doing or took accountability. Here I am again, taking more of my time to try and fight for a correction on my account, that will definitely affect my credit profile.