TM
Thabang M
1 reviews | Active since Aug 2024
01 Aug 2024, 23:07
Dismal service to get a settlement letter-delaying closure of account
I have a store account at Woolworths I called the contact centre on Tuesday 30th July for a settlement letter and was told i will get it in 48hours because it's generated by the back office staff. I phoned again on the 31st July to track progress and I was told since my account is in arrears with R500, 00 they are unable to issue me with a settlement letter I need to settle the arrears first, this is the worst service I have ever experienced.
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Thabang M's updateReviewer Update
16 Aug 2024, 11:15I recieved the letter on Monday 05/08/2024 to my surprise the letter is dated 11October 2023,when I called Woolworths again i dont get help, called recoveries am told my account is handed over to MBD called MBD they said they only collecting the 1k arrears Woolworths are the one to give me a settlement letter. This is worse than bad experience i have no words to describe it.
TM
Thabang M's update16 Aug 2024, 11:15
Reviewer Update
I recieved the letter on Monday 05/08/2024 to my surprise the letter is dated 11October 2023,when I called Woolworths again i dont get help, called recoveries am told my account is handed over to MBD called MBD they said they only collecting the 1k arrears Woolworths are the one to give me a settlement letter. This is worse than bad experience i have no words to describe it.