Dismal service fromWoolworths online

I ordered some everyday items from Woolworths last week. Whilst they delivered on time, some very basic items I ordered were out of stock - for example, eggs, long life milk and paper serviettes. I phoned customer service and was told ‘if the store where you ordered from is out of stock, then it’s out of stock! After suggesting she take some details, she said she’d have to transfer me to another department! Since then I have written an email, logged a query online and still have not received one reply. I don’t accept the Covid excuse anymore as level one means companies like Woolworths should be operating normally.