Dismal customer service

I bought goods from Woolworths Jean Crossing on 10 February 2019 and upon payment , I received an SMS indicating that payment went through, however according to your systems it did not go through. After again paying for the goods, I asked the cashier whether I will be refunded - she responded that the first transaction will be reversed . However when I asked her what the process would be if it wasn’t reversed, she could not answer and called the supervisor, Mpho Morole, who also did not answer my question but rather ignored me and spoke to my wife and the manager Tshengwane Mahuma.

I find this behaviour very arrogant and disrespectful and cannot see that such person deals with customers on a daily basis.