Disheartened Customer

On 5 September 2020 at approximately 1:45pm my while waiting for me to purchase 2 grilled chickens from your takeaway section was browsing though a magazine. Your food section manager Peggy approaches her takes the magazine out of her hand Peggy says to my mother "You not allowed to read the magazine as it is Woolworths policy not to allow customers read a maga zine if they not buying it." My mother responds :"I aware of such a policy in all my years shopping at Woolworths. Iam browsing though the magazine" Peggy :"This is my house you cannot browse in my house. Go to your house and browse there" My Mother :You are rude please put up a sign for the next customer not to experience what I just have. Never have I ever experienced such at Woolworths. Please ask Woolworth to send you for training again. Peggy then dismisses my mother and walks away. Saying she is the Manager when we asked to speak to the store manager. The friendly staff confirmed that the store Manager was off. We then approached customer care in disbelief whether as to whether such a policy does exist and they were not aware of such. I left the store angry to say the least with my Mother shedding a few tears in disbelief (having been a loyal customer for 38 years) . If no such policy exists to my knowledge as well as the other stores knowledge who we queried from.We are left baffled as to why Peggy mistreated my mother like that. Either way it's has been my experience in all these years at Woolworths,customer service has been nothing but exceptional yet today that clear record has been tarnished.