Disgusting Woolworths

I had a very unpleasant experience at Woolworths in Norwood Mall yesterday 26/11/2018 I asked the teller to ring up my utility bill and he rang up 1000 % more than the amount, immediately I called the manager who called Woolworths head office who told him that I would have to wait 90 days for them to return my money as it was a utility bill and refused to refund me for their error

I sent Woolworths a message on Facebook and twitter where they said they would come back to me this morning, they have no bothered calling me nor have they come back to me

I find this disgraceful and unacceptable