Disgusting, Unprofessional and Rude Customer Services

If I could rate Woolworths a zero, I would. I placed an order online for a "so called special" that they were having for 1.5lt milk on 02-08-2022. The order was placed successfully and my money was debited. Delivery was to take place on 03-08-2022. I then get an email on 03-08-2022 to say my order has been cancelled and my money will be reversed after 7-10 days. They try call me on Sunday 07-08. I missed the call, so I call back, only to be answered by a rude, unprofessional impatient "customer service" agent. I explained to her I am trying to log into my emails to get my order number as she required it. The agent keep asking me in a rude manner, " I need the order number" and after telling her to be patient while I get it, bare in mind I'm using my own airtime to call this company, she then hangs up. I call back again, they tell me to then call my bank to release the funds. I then call my bank on Monday, who tell me that Woolworths needs to send authorization to release the money. I call woolworths again and Gershon Fischer says he sent the request to the finance team to release the funds and it will take 5-7 days. I then get an email to rate the service on Wednesday which I did. Today, Friday, Aereen August calls me and apologizes and says that Gerschon did not send my details for the funds to be released. At this point, i'm so sick of Woolworths. Just release my money!!! I did not request for my order to be cancelled!!! YOU cancelled it because the product was out of stock, which should already be updated online before a customer purchases. I will get my complaint higher than Hello Peter because clearly your customer service is **** (excuse my french) you don't even respond to complaints!!!