Disgusting service from woolworths online

Woolworths customer service is very problematic for online orders.

I placed an order online on the 12th of February. I was notified that my order would be delivered on 14th February but the wrong address and telephone number was being showcased on the email. I deleted thay address and changed the number online before placing the order. I haven't lived there for 3 years. Somehow the system changed it to that address.

I immediately emailed woolworths explaining there is an issue. Email responses aren't timeous. And the email response was ambiguous explaining that orders cant be changed. On the 17tb of Feb I decided to phone woolworths. And was told I can cancel my order. Which I did.

But now received an email on 20th of Feb, saying that I need to confirm that the delivery was received to the incorrect address.

It feels regardless of my emails and calls, Woolworths isn't listening properly. And just don't care.

I'm now without an order and without money, and no one is helping me efficiently.