Disgusting service from Woolworths financial services at Greenstone Shopping centre and customer services

About 3 weeks ago I was offered a black credit card by Woolworths financial services, not really wanting another credit card but since I do all my food shopping at Woolworths, I said why not.

I called the customer service line to be told the the credit card was available to be picked up at the Greenstone Woolworths branch. I went there yesterday afternoon with my SARS tax return certificate to only be told that they need to authorised it at another department and that would take 15 minutes. Low and behold I waited for an hour and a half with no reply to said email. The lady at Greenstone gave me a declaration of physical address to signed by my husband as the only thing I have in my name to show where I live is my sars certificate. I got my husband to sign it and took a copy of his utility bill with the documents to the greenstone branch this afternoon to only be told that the utility bill was incorrect because the 3rd page didn’t day page 3 of 3.

She told me to go home and get the 3rd page which she already had. I went home to find that they already had the same documents. I went back to the Greenstone branch to be told yet again that they can’t help me because the 3rd page didn’t have page 3 of 3 on it.

That’s how the utility bills get emailed to my husband. After running around to get the same utility bill emailed to the Greenstone branch and asking my husband to get the same documents to be emailed to me (my husband is extremely busy as he runs two huge auditing companies) to only be told that they won’t accept the utility bill.

I then phoned your customer care line to be told the same thing and that I must wait until a team supervisor can look into it. This had by now taken me 3 hours to get to this point, so I said to everyone involved that they must cancel my Black credit card and that they would be losing a minimum of R100 000 per year and that I would be going to Standard bank.

Please to realise that I am picking up my credit card tomorrow from standard bank personal services department.

I am disgusted at the service I received and that I will be putting this entire issue onto hello peter.

Woolworths loss, standard banks gain.