Disgusting service from Woolworths financial agents

On the 6th October 2022 money(800) was withdrawn from my credit card using a Capitec ATM. However the money did not come out the ATM as the ATM switch off and the money was never reversed back into my credit card. I have been sent from piller to post by Woolworths and ABSA and the customer service agents are very unprofessional. I am given different information every time I call.They drop calls while I am speaking, place me on hold for more then 10 minutes. (Call avoidance) The last agent basically said they can't help me... I WANT MY R800 BACK