Disgusting Service from Woolworths

Most shocking customer service ever -

4 June - And another day dawns – still no feedback.

27th May - Placed Online Order 28th May - Delivered (Late, missing items, no delivery note & open onions) Tried to call call centre – no success Sent 1st complaint email to *** 29 May - Sent 2nd complaint email to *** 1 June - Sent 3rd complaint email to *** Called customer service centre – lady answered and told me I had come through to wrong department and placed me back in the queue – I never did get to speak to another consultant 2 June - Sent 4th complaint email to *** Called customer service centre – spoke with Welston who assured me that the service was shocking and that he would escalate to his manager and that they would call me. I sent copies of all previous emails to Welston. 3 June - Still no feedback and no calls or emails from Woolworths – sent a follow up email to Welston asking what was going on (no response) 4 June - Still no feedback from Welston, his manager or Woolworths Customer service. This is now the 3rd email to Welston, the 5th email to shop@woolworths and the 1st email to cusserve@woolworths.

I have shopped at Woolworths for many years (not the cheapest store in town) but this service is beyond shocking. Where is your quality and Customer Service gone?