Disgusting service from WFS

I received a call to inform me that my newly app**** for credit card was available for collection at Greenacres. On arrival and being given the credit card to activate my PIN I will as informed by the extremely unhelpful assistant that there was an error 56 from Head Office. When I asked what that meant she took the card back and said I must wait for an SMS in 3 to 5 days! What on earth is going on??? If your staff are not sufficiently trained to explain to a new client what is going on then you do not deserve my business…