DISGUSTING SERVICE DEEGRADING THE WOOLWORTH BRAND

I received the most shocking and disgusting service from your store in Festival Mall today, I shop at woollies for the service I receive at your organization however after today I am highly disappointed. I purchased school pants for my daughter yesterday only to find out they are too big for her so returned to the store to exchange for a smaller size. Upon arrival the cashier(Kwena) had an attitude from the get go and started fiddling with the pants and looking for faults as if she didn't want to exchange. Without even checking when the pants were purchased she processed to tell me the pants were dirty and they do not exchange items that are dirty i then told her i purchased this yesterday afternoon and i never checked if the pants were clean nor did the cashier who sold to me yesterday so i can you be sure that I am at fault she then told me she can not deal with this and called her manager(Prudence) who was extremely rude for a manager as a manager i believe you need to be able to defuse any commotion between the cashier and the customer however she made things worse by telling me that what my child was dirty when she fitted the pants i took offense and felt that statement was very condescending as my daughter is 14 years old and not a baby i was in her presence when she tried the pants on. I told her she can not make such a statement as she has no proof that the cashier who assisted me checked the pants before processing the sale which I can prove if they can pull the footage from yesterday. She then authorized the exchange however I continued to get horrible service from Kwena after doing the exchange she never even put the exchanged pants in the plastics (As she should) I then asked her and she responded by saying i must put the pants in myself i then lost it and told her that is your job and i am not buying from the street but from Woolworths SA in case she forgot. I am highly disgusted by this as i am a Woolworths account holder as well and do not want to result in not shopping with you due to this matter not been taken seriously. Both the cashier and manager clearly do not value their jobs if they can speak to PAYING customers like that. I hope you will treat this matter with high priority.