Disgusting service / bad attitude

Yesterday I walked into woolworths in Hyde Park at the Cafe and ordered two chocolate crush, which I only buy at woolworths. I asked if I could pay and was told they only taking cash because of the system being down.i pulled out my woolworths store card and I was told I can't use that either. I asked where the signage was that states "cash only " and was told the system went down just now.I stood there wanting to pay still asking if I cannot pay else where and the woman tells me to go draw cash there and so I ask where there is ? And she shrugged her shoulders and said I do not know there .

She then tells me she will ask where I could pay and during this him there about 4 people who got involved in conversation but not in English. So I stand there waiting 10 minutes and eventually ask again for assistance only for the same 4 which became 5 staff members to just ignore my question and me.

I proceed in saying that this is bad customer service which I have experienced twice already from this Cafe and their attitude sucks .

1 of the staff members in another language asked for Thulani to come and explain to me again that the system is not working and this is where I told all of them that this is pathetic!!! I walked out and went straight to Tasha's to get my chocolate crush there which is far more expensive but I didn't care. The service I got at Tasha's was simply awesome , I tipped the waitress R40.00 just in that alone.

Now let's gets into this , I work in the mall and I always wear a name badge so was treated that way at woolworths because of that???

There were many diners eating as it was lunch time so did the woman that told me to go draw cash there , go to each diner and ask them to draw money?

I was fully aware of the power failure that was going in the mall since the Thursday but there is something called manual trade and manual speedpoints , are you telling me that woolworths , a huge company does not trade on manual speedpoints ...

Why the hell do I still have a woolworths store card !!! I can't pay using this , that is ridiculous.

I pride myself in my staffs customer service and the ability of my ladies to put on that smile regardless of how they feeling.should I accept this type of service from Woolworths cafe... HELL NO!!!

The only persons name I managed to get was the guy who had to come tell me again that the system was not working .I will point out the rest in person if need be.

I tried calling the store and the number kept coming up as " this number doesn't exist "

Woolworths needs to get staff that want to be at work and assist customers ... When recruiting look for people with positive energy and also people that know what retail is about.