Disgusting service at Woolworths

I am not sure how I feel after the service I received yesterday at Woolworths Howard Center Pinelands. I visited the store on Sunday 18 June 2023, this is after I had called to asked if I could return an item I received as a gift. I gave all the relevant information on the phone to a guy by the Name of JP in customer services.

I got to the store and received disgusting attitude which made me feel undermined. I tried to make conversation with him and he dismissed me which was okay, but I felt undermined when he started giving me a lecture of how they will not help me next time without a receipt meanwhile the policy states that you are able to return an item without a receipt.

He then went on to serve me without asking me if I would like a bag. He placed my items on the till and I asked him he did not ask me if I need a bag and he said with attitude “We sell the bags” I rep**** saying yes but you still have to ask me because how am I suppose to carry the items. I tool out a R20 note and bought the bag which was R1.50 meanwhile he gave me a gift card with R1 in it which he could have used to but the bag and ask me for the difference but because he had a stinking attitude he did not do that.

I am very much disgusted by this service as I shop at Woolworths for literally everything for more than 5 years and have never come across such service. Funny how he had a lovely conversation with a couple he served before me but when it was my turn he switched completely I am trying to understand the reasoning behind this maybe he undermined me because I am black I am still not sure.

I demand that a follow up is made as I know that this is not the service Woolworths promotes.