Disgusting Service

<p>Purchased a gift online for my mom the week before mothers day as I live in the UK. Done this before had issues but all sorted or so I thought. Gift did not arrive on Mothers Day and when I called to chase on the Monday advised the driver was unable to find the address. Even though they have delivered to this address before on more than 1 occasion. After speaking to a very rude handler who felt getting the delivery charge waived was to much I asked they make this right as I missed Mother's Day due to their error. The so called customer service adviser said she would get some flowers delivered the next day. Thought fair enough problem sorted gifts were being delivered later that day and some flowers the next. Got back from holiday yesterday only to be advised no flowers delivered and no refund of my delivery charge. I use online for nearly every aspect of my life and Woolworths are the worst. Tried calling your office twice today and got someone who just sat there and didn't speak and another hung up on me. Customer service is a joke if this how customers are treated.</p>