Disgusting service

Yesterday was the first time I used my Woolworths app to order online eveyone said it would be a easy process, because I work for one of the world biggest and most customer centric company like Amazon ordering online is not a issue, I have been waiting for my order from this morning already it's pass its estimated delivery time and when I send in a email the auto reply is that a online agent will attend to my query, when you call the call centre you get cold transferred to differnt people and placed on hold. I have never had such bad service from Woolworths ever since I have been with them. You quick to remind your customers about paying thier account and to send out your online promotions., when they do call you due to late delivery they offer you a R50 refund for delivery fee really that is what your loyal customers receive from your business, who motto or saying is to be the worlds best shopping store, Wow Woolworths seems like your service keeps dropping. Then after a call they tell me my order will be delivered today after waiting a whole day on them and disappointing my son becuase we have to wait for a delivery they email me this at 7 30 at night still asking me to tell them the right time to refund me see the email below after the **** service of the day: Dear Cade

Thank you for your email.

We apologise that the area that you have requested does not yet fall within our delivery coverage. However, we continually review our service areas and we are adding new areas all the time.

Please keep an eye on our Woolworths website or mobile app to check if your area has been added https://www.woolworths.co.za/help/faqs/cfaq000069