Disgusting Service!!!

I app**** for a Woolworths store card to which i was offered a Woolworths gold card as well. The card was delivered and I had to provide FICA documents. Which I did. They then blocked my card before it could even be used due to outstanding FICA documents as welll as debited the first debit order for finance fees of my personal bank account, but they blocked my card. I then called in and sent the documents again. To this day after sending/emailed the documents 4 TIMES and asked for someone to acknowledge my mails and fix this error. NO ONE HAS BOTHERED TO CONTACT ME OR FIX THE PROBLEM OR REPLY TO MY MAILS and my card is still blocked. So now its ok to deduct the debit order for finance fees and ***** your money but not ok for them to respond to you and unblock your card that has never been used. Great going woolworths financial services you are showing your true colours at how you operate!!!!