Disgusting

Had Lunch at Woolworths on the 3rd December 2023 at Canal Walk. A big glass cake cover broke behind my Wife. They promptly told us to move and told us to not eat as they would replace the meals of my Wife ,2 Sons and Myself. We moved to another seat. Almost 1 hour went by when we asked where the food was. A manager approached us and asked us to explain him what was happening as he just got on his shift and the other manager did not bring him up to speed on what had happened. We explained and he went to tell the kitchen staff to replace our meals. We waited another 30 minutes and not once did that manager even ask us if we received our meals. He sat directly opposite us and was laughing with his friend as they were having a conversation he even looked at us but never bothered again. We had 2 x @litre ice cream that melted. I was then called the next day and I was told that Woolworths would call me in that week with feedback. They never did. To be Frank I felt like a tomato. I have a Business in the USA and my Wife works for a UK Company. We felt as if they thought we wanted the food for free although we paid afterwards. We took the food home as they only bothered to clean and sweep the area where the glass fell and not a bigger area which made more sense. Needless to say the food was horrible when we got home and warmed and ate it. Never again