Disgusting ************** and disregard

Good day

Sunday the 15th of January I visited Woolies Cafe, like many times before, for a meal and to do some work.

I noticed it was busy, so I waited to be seated. I waited a good 10-15 minutes, without being acknowledged. After greeting the hostess and 2 waiters who were busy at the station next to me, I only got acknowledged by the waitress. I still waited, thinking they will help me when they get a chance. An old white couple passed me and walked towards the tables, and one of the waiters, who was standing close to me, jumped towards them to help them. The man walked in and the waiter spoke to the woman. I looked at the hostess and asked what was going on here and I said this is ridiculous, at which she smiled and laughed at me. I’ve been there before, so that makes me part of the furniture? I told her that it’s not a joke and it’s unacceptable. She then said, “oh, okay uhmmm” turned around and started looking for a table for me, fully aware of what was going on. At that point I just lost all desire to sit there for even a second. I turned around and left, scared that my words might betray me and I say something harsh. I enquired from another staff member where I can make a complaint. It’s been 3 days - I’ve laid my complaint where I was told to and left my contact details. Not so much as a phone call was returned to me.

I am sure that this is NOT the way Woolworths is known to do business. In all my time going there I’ve never faced such blatant disregard and dare I say **************. I felt awful, being looked over and ignored just to be sidestepped for another group of people, and that is just not right.

I expect to have adequate and timely response from Woolworths, who pride themselves on quality, service and responsible trading. My last experience there was unacceptable.