Disgusting customer service/experience

.Good day,

Today I visited your Woolworths store in Somerset Mall to do an exchange. I was in the area and I thought it'd be easier for me to just rather go into this store. I did not have a receipt for the item so needed to exchange for a different item. From my experience and according to your till slip, I have never had any issues with this before as I would either be offered a different item to the same value or have it loaded onto a voucher card. I was "assisted" by a teller who had no name tag so I cannot say who they are. She refused to help me as I did not have a receipt or proof of purchase for this item. I then proceeded to request to speak to a Manager to help with this and his name is Ricardo De Morney (he also did not have a name tag , I had to ask his name as he did not bother to introduce himself). He was of no help either an at this point I felt tremendously embarasssed as now everyone at the store is looking my way as I'm made out to being a *****. This escalated to the store's manager - Asif Ismail, who instead of offering assistance to resolve this made the situation even worse by saying that they will hold the item and do an audit on it! SUCH HUMILIATION! I am at absolute DISGUST at how this was handled as I am a regular customer at Woolies and I make my grocery shopping, my clothing shopping fr myself an dmy children. I have NEVER NEVER been treated so inhumanely as I was today.

Not to mention that once this audit is done I have to waste petrol and time to go there again! What! This is totally unacceptable and I hate that I'd have to stop making any purchases from ANY Woolworth store EVER AGAIN and it sure as hell will be made known to my family an friends and colleagues who make their purchases there.

Please sort this out ASAP!!!!!!!!!!

One EXTREMELY DISAPPOINTED, ANNOYED TO END AND HURT TO SAY THE LEAST.