DISGUSTING CUSTOMER SERVICE FROM WOOLWORTHS STAFF

Last month I had an inquiry regarding my debit order that went of for my credit card payment, I then called the call centre and advised the agent THEMBISA SELANI that i received an sms stating that my payment never went off but on my banks side the notification went off when I explained this to the agent and advised her of what happened she refused to listen to me and RAISED HER VOICE AND REPEATIDLEY THREATENED TO DROPPED THE PHONE, as a customer I was Irate as she advised I have to pay the money again and I refused not screaming or swearing at her, She than had the NERVE and THREATENED TO PUT THE PHONE DOWN IN MY HEAR ASKING WHO AM I TO SPEAK TO HER LIKE THAT . HOWS THAT FOR CUSTOMER SERVICE SHE WAS VERY RUDE AND VERY UNPROFESSIONAL. IF THAT IS HOW WOOLWORTHS ALOWS THERE STAFF TO SPEAK TO CUSTOMERS I WONT WANT ANYTHING TO DO WITH THEM AINT WONT REFER ANYONE TO THEM . A WEEK LATER I CALLED THE SUPERVISOR (NOSIPHO) AND TOLD HER ABOUT THE SHOCKINGLY RUDE AGENTS BEHAVIOR SHE THEN PROMISED TO SORT IT OUT AND CALL ME BACK . IT IS NOW A MONTH AND I NEVER HEARD FROM NOSIPHO AGAIN . I AM REALLY DISCUSSED AND DISAPPOINTED WITH THE SERVICE FROM WOOLWORTHS WHAT A DIFFERENCE !