Disgusting customer service from Woolworths Northgate

I have just received shoddy customer service from Woolworths Northgate. I bought some sneakers there for my son yesterday Sunday 25th July. It was around 3pm. On arrival at home my 8yr old son wore them and even though he is normally a size 12 could not fit those size 12 shoes. It was too late to return them. I did however do that today first thing in the morning but failed to because I did not have the purchase receipt with me. I then left and did a few errands before driving home. I then asked my older son to return the shoes after furnishing him with the receipt. Surprisingly when he got to the store he was told the shoes were not in a resaleable state and refused exchange. Deeply annoyed I decided to go to the store to find out for myself what the story was but was rudely attended to by one of the store attendants Khensani. She even went on to ask me if I wanted to speak to the Supervisor, Victor and thinking with relief that with such a position he would be able to use logic and exchange the shoes. But alas it was worse. He refused to see reason that if I bought the shoes at 3pm yesterday and returned them at 9am today what time did my son have to wear them. Morever if I was returning them because they were too small WHY then would he wear them After a much heated exchange of words I decided to purchase the bigger size refusing to take the "soiled," pair as it was of no use to me. I now see why I have constantly refused the Woolworths card offer preferring Earth Child and other kids stores over Woolworths. I am sure I can say I have seen it all being an avid shopper and traveler but what I saw today was on another whole disgusting level. Woolworths has just lost a potential customer and I have just solidified my low esteem of Woolworths.

Annoyed

Sindi Sachiti