Disgusting customer service from Woolies Dash and ridiculous "policies"

Placed an order with Woolies Dash, was busy at work when the driver arrived (at my place of business) so because I could not answer my phone the entire order was cancelled and I am now out of pocket for money, and will have to wait 5 business days for a refund?

When asking why the driver did not just leave the order at my place of business like every other delivery service in the country does as they have the knowledge to ask first, Woolworths customer service informed me that it is just "Their Policy" that unless I specifically placed a note on my request to the driver to do leave it with someone, this is what they do? They return the order to the store, and then cancel it and point blank refuse to even consider re-delivering it. They are unable to answer why every other delivery service does not have this problem the call center merely says it is their policy.

When wanting to complain to someone senior I was argued with by the call center agent telling me that no one will be able to help me. I was on the phone with them for 10 minutes before she agreed to let me speak to her team leader and then promptly informed me that her team leader was in a meeting and would "call me back".

I fail to understand how a massive corporation such as Woolworths is not able to cater to the daily needs of their consumers.