Disgusting customer service at Woolworths financial services

I am extremely disappointed with my experience with Woolworths Financial Services.

I was retrenched in October 2025 and had Balance Protection Insurance on my ***. I was advised that my retrenchment would be covered for up to 12 months.

The policy provides for a review after the first six months. However, I was not contacted around April 2026 regarding any additional documentation that was required. I am only being told about these requirements almost a year after my retrenchment.

If I had been contacted at the six-month stage, I would have provided the requested documents immediately. Instead, I have had to repeatedly contact Woolworths Financial Services and explain the situation, only to receive conflicting information and be passed back and forth.

I have specifically requested that a manager investigate this matter, as I am tired of getting the runaround. I am not asking for my *** to be reopened or for me to use it. My concern is the handling of my insurance claim, the lack of communication and the delay in dealing with my claim.

I expect management to properly investigate what happened to my claim, why I was not contacted at the six-month review stage, and ensure that I am not prejudiced because of delays or failures in communication on their side.

At this point, I simply want someone in management to take ownership of the matter and provide a clear, written response.