1 reviews | Active since Oct 2015
Disgusting customer service
<p> I just had a disgusting experience at your Woolworths Cafe in Norwood. My family and I walked in there at around 15:50 to enjoy a lovely meal after an afternoon of shopping. As soon as we walked in, we heard the manager, Jackie Ndlovu, tell the waitress that would be serving us to tell us that they close at 17:00pm, using a rude tone directed at us. We hadn't even been seated, never mind ordered our food, so she had no idea whether our orders would take long to get out of the kitchen or not.</p> <p>Three other families walked in after us and we noticed that they were warmly welcomed and seated, and that the same message regarding closing times was not shared with them.</p> <p>When we requested to speak to the manager and express our dissatisfaction at the way we had been treated, she rudely told us that she's been trained that way and we're more than welcome to lodge a complaint should we feel aggrieved. She failed to apologise and continued to argue with us in front of her staff and all the customers in the shop at the time.</p> <p>We ended up leaving and refuse to spend our money at a place where we are disrespected and made to feel like our money falls short to that of other consumers.</p>
