DISGUSTING BUSINESS ETHICS- PLACED ON CREDIT BUREAU IN ERROR!!!!!!!!!!

ON THE 24TH JUNE 2019 MY WIFE AND I WHERE IN THE PROCESS OF OBTAINING A PROPERTY FROM SEEFF. TO OUR SURPRISE THE AGENT ASSISTING US TO GET THE PROPERTY INFORMED US THAT MY WIFE HAS BEEN LISTED AS A SLOW PAYER BY WOOLWORTHS AND HER CREDIT SCORE AS A RESULT IS WAY BELOW AVERAGE!!!! MY WIFE IS EXTREMELY FURIOUS AS SHE HAS ALWAYS KEPT TIMELY PAYMENTS WITH ALL HER CREDIT PROVIDERS AND HAS HAD A CLEAN EXCELLENT CREDIT RECORD THROUGHOUT HER WORKING CAREER AND TO HEAR THIS WAS A HUGE SURPRISE. SHE THEN PROCEEDED TO PHONE WOOLWORTHS HEAD OFFICE AND SPOKE TO AN AGENT BY THE NAME SALPHIE WITH REF NUMBER: ***. MY WIFE EXPLAINED THAT WE HAVE NEVER BEEN LATE WITH PAYMENTS AND EVEN PAID EARLY ON CERTAIN DAYS AND WE URGENTLY NEED THIS SORTED TO OBTAIN THE PROPERTY. SALPHIE SAID SHE CAN MARK THE QUERY AS URGENT BUT CANNOT GIVE US ANYTHING TO SHOW THE REAL ESTATE AGENT THAT THIS WAS INDEED AN ERROR ON WOOLWORTHS PART. SHE ALSO INFORMED US THAT THE ACCOUNTS WITH WOOLORTHS WAS ONLY CLOSED THIS YEAR FEBRUARY BUT IN ACTUAL FACT WE HAD CLOSED THE ACCOUNTS LAST YEAR 2018 IN APRIL WHERE WE VISITED THE STORE PAID THE BALANCES IN FULL AS WE DIDNOT WANT ANY DEBT SO THAT WE CAN OBTAIN A PROPERTY AND WE ALSO PHONED IN AND THEY HAD CONFIRMED THE ACCOUNTS HAD BEEN CLOSED. SALPHIE COULD NOT GIVE US AN ANSWER AS TO WHY IT TOOK A YEAR TO CLOSE THE ACCOUNT. WE THEN PROCEEDED TO VISIT OUR LOCAL STORE WHICH COULD ONLY HELP BY GIVING US THE PHONE TO PHONE HEAD OFFICE AGAIN. WE THEN SPOKE TO A LADY BY THE NAME OF LEE WHO WAS EXTREMELY RUDE AND POSED A DON'T GIVE A DAMN ATTITUDE. WE EXPLAINED WE NEEDED AN URGENT LETTER STATING THAT OUR ACCOUNTS WITH WOOLIES HAD BEEN CLOSED AND THAT IT WAS AN ERROR ON WOOLIES PART SO WE CAN OBTAIN THE PROPERTY WE WANTED. SHE COULD NOT ASSIST AND CONTINUED TO BE RUDE SO MY WIFE SPOKE TO HER TEAM LEADER BY THE NAME OF SHAUN WHO PROMISED TO GIVE US URGENT FEEDBACK REF NUMBER: ***. HE DID PHONE MY WIFE LATER THAT DAY AND ALSO ACKNOWLEDGED THAT MY WIFES ACCOUNT HAS ALWAYS BEEN UP TO DATE AND HE HAS NO IDEA WHY WE WHERE LISTED AS BAD PAYERS ON CREDIT BUREAU. HE SAID HE WILL INVESTIGATE FURTHER AND WILL DRAFT A LETTER STATING THAT WOOLIES IS AT FAULT. HE WAS SUPPOSED TO GET BACK TO US LAST TUESDAY BUT FAILED TO DO SO. WE PHONED AGAIN ON THE 26/06/2019 AND SPOKE TO WASSEEM @9.30 REF NUMBER *** WHO AGAIN INFORMED US THAT IT WAS AN ERROR ON WOOLWORTHS PART AND THEY WILL WRITE A LETTER TO THE CREDIT BUREAU EXPLAINING THE ERROR AND THAT THEY SHOULD CLEAR MY WIFES NAME. THIS IS UNACCEPTABLE DISGUSTING BUSINESS DEALINGS WITH A COMPANY AS LARGE AS WOOLWORTHS. BECAUSE OF YOUR INCOMPETENCY MY WIFES CREDIT RECORD HAS BEEN PERMANENTLY DAMAGED AND UNLIKELY TO QUALIFY FOR MUCH NEEDED CREDIT TO OBTAIN A HOME. THIS IS UNACCEPTABLE AND A SIMPLE SORRY CANNOT UNDO THE DAMAGE CAUSED BY WOOLWORTHS. ITS UNFAIR AND UNJUST. LEGAL ACTION WILL BE TAKEN IF WOOLWORTHS IS UNABLE TO RECTIFY THIS WITH THE CREDIT BUREAU AND IF HER SCORE REMAINS BELOW AVERAGE. HOW CAN YOU BE TRUSTED TO GIVE YOUR CUSTOMERS CREDIT WHEN YOU GUYS LIST THEM IN ERROR ON CREDIT BUREAU RUINING THEY LIVES?