Disgusting appalling bad service (Wcafe Menlyn Mall)

I have never seen such appalling behavior and bad service as I experienced on Saturday the 21st May 2022 at the Menlyn mall Wcafe. A friend and I went there around 15:00. Firstly when we got there we had to seat ourselves as no one even acknowledged us. The table was dirty. We were seated for over 15minutes without being attended to. My friend literally had to raise her hand and snap her fingers to get one of the waiters attention. Finally Thabo came but you could tell he is irritated. He took the orders and left. The food sat on the warmer for a long time before he brought it to the table. Then I asked for warm water and honey. When that came the teas**** was dirty. You could see someone had eaten with it already (very disgusting and unhygienic especially during a pandemic). I asked for another teas**** and he was so irritated you could see his attitude behind the mask. When it was time to pay I went up to the till to swipe as they did not even have a speed point. Thabo then demanded a tip and I told him there was no tip. He then said:" I see why no one wanted to serve you." I told him there was no tip due to the bad service. I will never go back to this store or recommend it to anyone.