Disgusting and disrespectful Service

I had a Delivery today between 2pm - 5pm for Liberty Promenade store. The order never arrived but driver had updated as failed delivery while I was at the store from 2pm until 5:15pm. LIES. I spent the entire 3 hours on calls with online services and DSV trying to track my order to no success. I called numerous agent who were of not help including a manager Imaad who said would cancel yhe order and refund it and offered a shameful R50 for all my inconvenience of time, airtime and taxi fare wasted. All customer service agent including the manager who try resolving my issue was the worst service I had ever received especially from Woolworths. I request this be prioritised and was told by Imaad he cannot do anything but cancel the order and have a refund processed for Tomorrow and will take 5 days. I am so utterly disgusted at the service I received as I was being passed around from pillar to post. I want my taxi fare to collect the order refunded, I want my airtime of R200 refunded for making all these call to Woolworths and DSV with no help and I also want compensation for all the trouble and time wasted and still not getting my order. I want this dealt with by someone higher than an *********** call centre agent.