TM
Thando M

1 reviews | Active since Oct 2015

12 Oct 2019, 21:38

Disgusted with your service

Woolworths I give up...firstly because of the online clearance sale which I only received part of the things I had purchased,fine with that you did make it up to your customers! Tried to claim the gift card online but was somehow cut (think it was network)so whe I went back to redo the purchase and key in the gift card details I was unable to,call customer care about it and I spoke to a lady by the name Zikhona who was rather not so helpful.I then sent you an email which I haven't received any response! Then when I went through the things that came I discovered that one of my roll ons had expired (over a year expired).I then went to Lakeside mall Woolworths for help with the gift and exchange of the roll on,I never got any help and im disgusted with the way they handled this,no one in that store apologised to me about the expired product I had received instead one if the ladies there even said(thats why it was on clearance) !myself I had wanted to exchange for another roll on because when I bought I never bought expired things and for them to say they gonna refund me knowing fully well that the refund was no gonna get me another roll on.A manage was call and him too was hostile towards me so l left the shop with the expired roll on and the gift card issue not solved... Because I had two gift cards (one which was initially sent to my daughter)I purchased 3nivea lotion and 1kitchen towel which I checked out and paid but paper towel never came(same old out of stock)but your apology emails stated that all the out of stock and sale items where removed on online store so I did not expect another disappointment...Woolworths you need to up your game this is sooooo unacceptable,very disgusted!

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