DISGUSTED WITH SERVICE FROM WOOLWORTHS FINANCIAL SERVICES

Good day,

I am so EXTREMELY DISAPPOINTED AND DISGUSTED in the service I've been receiving from Woolworths Financial Services. Where do I start.

My mom passed away on the 3rd of January and on the 4th of January I sent an email to Woolworths to ask what the next steps would be with my mom's accounts, as I was unsure how to proceed. My mom is single parent (and this was her account - No Estate etc.). Her name. Mrs J S Merkeur.

To my surprise, I received no feedback. I could not believe this, as I was dealing with Woolworths who prides themselves on QUALITY (surely this would include service)

I then started sending follow up emails. See below (dates emails were sent on) 1. 04.01.2021 2. 06.01.2021 3. 11.01.2021 4. 15.01.2021 5. 18.01.2021 6. 21.01.2021 7. 26.01.2021 8. 02.02.2021 9. 04.02.2021

In total, 9 emails were sent to Woolworths, with not one single response. I am totally disgusted with the service. I would like WOOLWORTHS to know that a simple APOLOGY WILL NOT DO. What are they going to do about his ATROCIOUS service I've been receiving. To have to deal with this, amidst losing my mom is not fair.

I would like feedback from the most senior person in the Woolworth Financial Services department.

Regards, Amelia English