DISGUSTED IN WOOLWORTHS SERVICE

i MADE A ONLINE PAYMENT TO WOOLWORTH FOR FOOD ITEMS ON THE 26 OCTOBER 2025, SOME OF THE ITEMS I ORDERED DID NOT INDICATE ON THE WEBSITE THAT IT WAS OUT OF STOCK, I MADE A PAYMENT OF R522.63 WHICH WAS DEDUCTED FROM MY ACCOUNT AFTER THE SOLD OUT ITEMS WAS REMOVED FROM MY LIST ANOTHER PAYMENT OF R195.85 WAS DEDUCTED FROM MY ACCOUNT, I HAVE BEEN CALLING WOOLWORTHS TWICE A WEEK REGARDING THE REFUND OF MY R522.63. THEY KEEP TELLING ME THAT THEY HAVE SENT A MAIL TO THE BANK TO RELEASE THESE FUNDS. BUT NOTHING HAPPENS, A LADY BY THE NAME OF TANYA IN THE FINACE DEPARTMENT HAS BEEN DEALING WITH MY CASE WHEN I LEAVE MESSAGES FOR HER THE CALL ME BACK SHE NEVER DOES. I AM NOT FED UP WITH NTHE STANDARD OF WOOLWORTHS CUSTOMER SERVICE IT IS NOW THE 04/12/2025 AND STILL THE CASE HAS NOT BEEN RESOLVED. ALL I WANT ID FOR THEM TO REFUND MY MONEY, I AM NOT ASKING FOR MUCH. THE SERVICE I HAVE RECEIVED IS DISGUSTING.