DISGUSTED BY THE SERVICE!!!!!!

My husband sent me some flowers and chocolates which he ordered online. By the time they arrived the chocolates were completely melted. On the delivery note, it said that I could return any items to any Woolworths food store, which I immediately did. I went to the Chilli Lane Sunninghill Woolworths food store. The manager MPHO told me that she cannot exchange or return the item because she could not resell the chocolates, I further explained that they were delivered melted in which she told me to go the Woolworths I bought the chocolates from. I told her my husband bought it online and that the note says that I can return it to any Woolworths store. She brushed me off and WALKED AWAY!!!! This was TERRIBLE customer service ! I had to call the customer service line and take my cellphone into the store so that the customer service agent could tell them to exchange the product!!!! Oh, and when I got into the store MPHO was apparently now on lunch !!!!DISGUSTED !!!!!!!!