Disgusted by the service

I called with regards to my Home Insurance account that I'm having a problem with the washing machine, I did specify the problem a call was logged & technician was sent out to check the washing machine, was called after the technician checked the washing machine given that quotation over the phone. I called to the requested the quotation via email up to today have not received it. When I was briefed over the phone I was told there was something wrong with the motor of the washing machine was surprised because at home they were able to use the washing machine, I got an second opinion & I was advice that there is nothing wrong with the motor since we were able to use it. I then called Woolworths complaining about the service provider they are using, after the technician touched the washing machine there were not able to use it up to today, Woolworths sent another technician & the second technician told me the actual problem. My problem is I have been running around like a headless chicken calling in asking for feedback & now I'm fed up, I'm still stuck with a washing machine that is not working & I have been calling since January 2015.Ref No.:3Y-VTTM-01.I'm cancelling the insurance