Disgusted by the Customer Service

I escalated my complaint about being served a gone off chicken sausage with my breakfast at Woolworths café in Westville - Pavillion. Keep in mind i only realised it was gone bad after i tasted a piece and spat it out. I notified the manager in charge and not much was done. I escalated to the customer service and they wanted to give me R100 rand. Which i further disputed. For food possible food poisoning! Then i got a call from another lady : which i notified customer service - I quote my email - i have received a call from a rude and abrupt person. Who seems to have left her telephone Etiquette at home. Please pull out the call recording. She asked me: " so what amount do you think you should get"? and i notified her-R1000 as i bit into a rotten chicken sausage and i was sick. It made me throw up 🤢. The nasty women then said if you had proof you were sick then maybe. Sorry unfortunately i don't keep proof of my puke.

i have the video of the meal i had on that day as proof and i had her on speaker so other parties could hear how rude she was. [I hope her call is not used as an example of how she handle a difficult client effectively.]

She then stipulated that she will only give me 150 ➕ 100. I still can't get over her level of professionalism. I just said okay and she did not even end call well.

Its as if she's the owner of woolworths and paying the money from her pocket.

Why make me a ****** stupid and ask how much i should be getting if this Arrogant women knew i would only receive that amount. Resolve the issue Woolworths, don't send unprofessional hit men to scare us. I am not sure how you guys can employ a person like that. Seriously rewarding her for an outstanding job. As the notion of customer satisfaction and quality is out the window.

Please i do not want her to contact me. This matter has really gotten out of hand, instead of being sorted out from the first email. Its going on and on. So the amount of R1000 as per the ladies question, needs to be paid. The principal is any individual could be victim to this and get really sick due to you guys poor service & quality . Then has to go through this horrific process. SORT OUT ASAP