Disgusted by appalling service/Not received feedback yet/No refund given for faulty shapewear

<p>I am very upset and appalled by the service I received at Woolworths Vangate Mall store on Sunday, 20 November 2016.</p> <p>On Saturday, 19 November 2016, I bought a body shaping bodysuit ( ********** 553975) at Woolworths, Canal Walk. I tried it on and I was happy, paid and left. I am typically a size 32/8 but I was happy with a size 10 in this regard. I wore it the next morning and the fasteners were not holding a tight grip and all 3 fasteners unfastened even before I could leave for church. I had to re-fasten this a couple of times until I gave up. I didn’t even enjoy the service as I couldn’t wait to leave church and return this useless item I had in my possession. I was very annoyed but all of this is nothing compared to what I was put through at the Vangate Customer service or rather disservice.</p> <p>I got there and I was assisted by Sibulelo Mki. I explained to her that I was returning the item and why I was returning it. I am still shocked at how she wasn’t sure of what to do and called her supervisor instead, a supervisor who came and was totally unhelpful and unreasonable. I am still wondering what on earth they are both still doing at a customer service help desk.</p> <p>Their reason for not returning the item was that Vangate doesn’t stock the particular item and that the best thing for me to do was to take it back to the store where I had purchased it; this is regardless of the fact that I had a till slip. For me this is utter nonsense, disregard and disrespect towards me as a customer who even holds an account with them. I have been a loyal Woolworths customer for more than 10 years, this is the 1st time I’ve heard such ******* and I hope it is the last & never happens to another customer again.</p> <p>After hearing such garbage, I became very furious and requested a store manager and a Shade Non****wana came and I was forced to explain the problem I had with this the item again. I can’t believe her nerve, looking me in the eye and re-iterating what the previous supervisor said and claiming that this is a Woolworths policy. It’s very funny that the policy they referred to is not printed on any Woolworths till slip. She then offered to take the item in order for a technician to assess, investigate what is wrong and justify a possible refund. I’m not wondering what is wrong with the body suit. I’ve explained the fault 3 times already.</p> <p>I told her I would complain with their head office as I cannot accept the treatment, torture and disservice I had to endure for something that was very simple that they decided to complicate.</p> <p>It is over a week since I left the body suit at Vangate and no one has contacted me including their Head Office. To me this shows the highest degree of bad service, disrespect towards customers, incompetency and lack of commitment in upholding Woolworths' reputation and efficiency that I have come to know in the past few years. I have never experienced anything of this sort, let alone the fact that I no longer have this bodysuit in my possession and yet Woolworths remains silent on this matter and shows no urgency in having the matter resolved either.</p> <p>I demand urgent feedback from Woolworths now that I have used this platform; I’ve already waited for far too long and this is very frustrating for me.</p> <p>I wonder what happened to the Woolworths ‘values and the quality’ it promotes.</p>