Disgusted and Disappointed

I have shopped at this store for years and, and Woolworths was always my go-to for the best quality and customer service.

This is no longer the case - I am appalled at how the quality standard has dropped, as well as customer service!

I purchased a pair of boots at the end of June. I’ve had to change it twice as the soles broke! And the second exchange, I decided to just take a refund and perhaps choose something else. I admittedly did not have a slip, as I didn’t expect the boots the break twice! When I requested the refund, I was only refunded the sale price. I questioned this and the Cash Assistant said this was the price on record.

So I then just lost R200?!

I was so livid I just left.

Stupidly enough, I purchased two shirts on Sale - 50% off.. why not?

Both these shirts are already broken - I purchased them in a space of two weeks.

I don’t even have the energy to go back in store and request assistance, with this issue.