Disgusted

I am deeply disappointed by my recent experience at the Woolworths store in Reeds Mall. I purchased school items during a promotion and needed to exchange them for different sizes. However, when I attempted to make the exchange, I was told I had to pay the price difference between the promotional price and the normal price.

This policy was not explained at the time of purchase, and despite my efforts to explain that this was an exchange for the same items (just different sizes), I was not assisted. The staff's lack of support left me feeling frustrated and undervalued as a loyal customer. Ultimately, I had no choice but to leave the items at the store.

This experience does not align with the quality and fairness I’ve come to expect from Woolworths. I kindly ask that Woolworths clarifies its promotional exchange policy and ensures that customers are treated fairly during exchanges.

I hope this matter is addressed urgently, as this experience has left me reconsidering my trust in Woolworths.