Disgusted

I am not impressed with Woolworth at this moment.

On Tuesday I ordered online for the reason that I could not find what I was looking for in the Woolworth shops. Also there was stock if you buy online.

I placed my orders and paid to have Woolworths deliver my stock because they don’t have an order and collect option.

So I scheduled my delivery for the first available time slot they had on Thursday between 10h00 and 13h00.

My invoice was emailed to me immediately and confirmed my items and delivery.

To my surprise on Thursday morning, I received an email from Woolworths, with another invoice for my order, but now the amount was less and some of my orders were now suddenly out of stock. After a while they delivered the package and by no surprise with the wrong items I have not ordered (after stipulating that I don’t want to receive any substitutes).

Then Woolworth's also deducted money from my account for the wrong goods that was delivered today.

So I paid online for my original order and they deducted money for the items they send even though it is not what I ordered.

I want my money to be paid back to the account the payment was made from and how is it that I order online with the items in stock and then suddenly you charge me a second time for items I didn’t order and inform me that my items that was in stock when paid is now not in stock anymore…..

My invoice nr is o ********** 01. Please rectify this immediately.