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bomikazisiboyana B

1 reviews | Active since Mar 2017

04 Jul 2024, 09:33

Disgusing customer experience from Woolworths Cradlestone Mall and the Woolworths Financial services department

If I could give these so called "customer obsessed" tellers of lies a zero rating I absolutely would! all talk and no action! just big fancy stores with no regard for customer experience! your service is absolutely shocking! 2 months later I still have not received my store card which I app**** and was approved for in May 5th of May 2024 its now July! I requested to pick up the card at Woolworths Cradlestone Mall where I was told their machine is not working and that I need to go to another store, I went to Cresta where I was told the same damn thing! Then I was promised that the card will be sent to my nearest store which is Clearwater mall and weeks later still NO CARD, NO CONTACT! The call center's are just as useless and end the call when you try and enquire and you have to go back on the que for hours as they are always experiencing "high call volumes" I wouldn't have app**** for the card if I didn't need it as all my shopping is done at Woolworths! You have absolutely no regard for customers! You seem to have the attitude that you are doing your customer's a favor by them choosing to shopping with you!!!

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