DISGUISTING WOOLIES DASH FOOD DELIVERY

I placed an order with Woolies Dash around 3 months ago. The order was never delivered. I contacted the call centre who advised me that my order had been cancelled because the driver attempted to call me and I never answered. The call centre would not assist me they told me I could expect a refund after 7 days. Since I have had this app on my mobile I have never been contacted by the drivers I am called by our security officers at our complex. After this bad service I thought let me attempt to order from Woolworths once again. I placed an order and one Lorenzo Montego the driver called me on wup. I was in the bathroom at the time. When I got to my phone he wup and asked me what unit number I was at. I responded. I also called him 3 times, but there was no response. I left him a voice note, but there was no response. He then responded and told me he left the complex. He gave me 1 minute and left. I called the call centre and spoke to the agent after waiting for the call center to answer two calls, which they dropped. The agent was most unhelpful and was rude. I asked to speak to the team leader eventually after being put on hold, and she answered Ashton is her name. She said I could collect my order from the store. I said I was unable to collect the order hence me using your app. She said she would call me back in 20 minutes. No call received up till now! The call centre staff are extremely rude and very unhelpful. I ordered early for supper. Once again I will have to wait for a refund in 7 days and no food stuff! Absolutely ridiculous. They have changed their system whereby drivers spoke to our security now they arrive call the client and you don't answer they are gone! What service is this actually. Disgusting! The management really need to get their act together seriously and sort out their rude staff as well! Never again!