Disgruntled Customer

Since July 2020 to date I have spent roughly R65k at Woolworths. Ons 15 January 2021, my online delivery arrived late, with a tub of melted ice cream, rotten peaches and moulded buns. I was called twice and promised a refund. It is now the 3 rd of March and I have still not received my refund. What is one meant to do to get a response from Woolworths. So annoyed.

Tonja la Grange