Disgruntled customer

Dear Woolworths

My account has a hold on it. It was in arrears due to retrenchment but the balance has since been paid off. This was done on 30 November 2020

I called customer care on Monday 7 December to check on my account and was told to phone the Finance department and speak to insurance. This is where my problem begins. I was told to call this number 0***, press 4 and 2. I did this. Held on a few times and it disconnected me. On Monday my airtime of R40 was gone in seconds. This is not right. I understand about Covid and skeletal staff but really!

All I need to know is - Is my account now closed?

Does the hold mean I cannot use my store card anymore. Considering I have a NIL balance. I emailed the insurance department and was told a consultant will get back to me in FIVE days.

This was my only other alternative.

Thank you

Vanessa Franks I will not put my personal details on here but will come back to check for a response.