Disgruntled and victim at the hands of Woolworths lack of system and client care

This is the second month my statement indicates I am in arrears and charged interest, even though I am paying. I even paid twice in March after having been relentlessly dealt with by a consultant that a woworths manager had to correct her tone and poor client centricity etiquette. I paid my account 4 April with woolworths bank details that was provided by customer service at Somerset Woolworths branch. Till today after lodging a complaint of the mistreatment of a consultant no one returned or fowes up to address the discrepancy. To top it off I am purchasing a property and due to Woolwoths poor system not picking up my payments I have been flagged as a non payer.

I am so appauled by the lack of customer service with little empathy to correct the matter, and still making a buck subject to woolworths system error. This is Unacceptable.