Disgruntled and fed up with Woolworths Online and Woolworths Customer Services

<p>Last week, I had placed an order on Woolworths Online (as I do every week to buy my weekly groceries). When I received my tax invoice, I noted that I had been charged for items I had not even ordered. After calling W customer services and notifying them of this, I was asked for my card details so that the money could be refunded to me. After a few days, I noted on my bank statement that I had been incorrectly billed, and my bank notified me that there is an uncleared amount outstanding as well, which they have billed me for. I called Woolworths Customer Services, explained the convoluted situation to a less-than-serious consultant, and was promised that the uncleared amount will be cleared immediately after providing them with the transaction number. On the fourth day since I was billed for items I had not ordered, I realised that Woolworths had not refunded me yet for the original complaint (namely the items they had charged me for but I had not ordered). Once again, I contacted W online customer services and waited for my call to be answered by another consultant who promised that a consultant from the refunds department will contact me within the same day. Nearly more than a week later, I have STILL not been refunded, and by divine intervention the uncleared amount has been removed. I have had problems with Woolworths Online in the past, but it has not been this bad and I am truly disgruntled with this poor service. I have even mentioned this scenario in the customer feedback email I was sent after my last order, and ABSOLUTELY NOTHING has changed. I have not ONCE been phoned back about my refund!!!</p> <p> </p> <p>I am entirely reliable on W online for delivering my food every week, since I cannot drive. This dissatisfying experience has made me question whether I will ever support Woolworths Online again.</p>