Disgruntled

I sent a complaint to woolworths rewards, that the system does not pick up my card no. or ID -- this extends to my woolworths store card. Keeping in mind that I have these cards for years, and receive statements for my woolworths card, but when trying to buy online or utilize the app, it says user does not exist.

The feedback I received, was that they cannot locate my profile on the system.

Which does not make sense as I receive my store card statement that is password protected with my ID, secondly what about all the rewards vouchers I am missing out on and the fact that I cant buy anything online???

nonetheless, the service center agent was helpful up until the point when I sent a copy of ID to confirm my ID No. (which in my view would not change anything).

After sending my ID, the response i basically received was "we unable to link your ID"

Since then i have not heard a word since....