DISGRACEFULL SERVICE AND POOR ATTITUDE

On the 17th June (between 9h40 & 10h00) my wife went to the Menlyn Park branch to buy goods on my acc nr *** for an amount of R1400 but she couldn't do so because I was not present with my ID. The goods was never given to her. The person at the till never voided the transaction and now it I have been charged off my account for the goods but never received them. In an attempt to resolve the matter it became clear that the process and whole customer service is non existent, I would expect more from a company like Woolworths. The manager of the cosmetics section where the goods was purchased was so RUDE it is not even funny. They want me to come into the store to resolve this!! Are you serious, it as your mistake in the first place why must I come into the store. Nobody is even interested in assisting me. PLEASE BE VERY CAREFUL WHEN BUYNG SOMETHING FROM THIS COMPANY