Disgraceful treatment of loyal, long standing customer.

My fiancé has been a customer of Woolworths for 31 years. A loyal customer for 31 (thirty one) years!

She has a 12 month scheduled payment set up with her bank which lapsed this month. On a technicality her payment was late by 3 days. The other day she received a notice from her bank that her Experian credit rating had been marked by Woolworths for this. This is a customer who usually pays 7 times more than the instalment required every month and early. No phone calls by Woolworths to check or notify a long standing customer. No personal touch. Just an algorithm. And a good customers credit rating has been marked for 24 months. Because of R210. And they have the gall to charge a late payment fee of R48 as well.

I for one will no longer support this disgusting behaviour. Keep your nose out of politics. Focus on offering quality that is value for their money and above all look after your long standing customers! This involves customer care.

PS: From now on, I will be sure give your company a bad rating on Hello Peter and besmirch your record as you do with loyal customers. Whats good for the goose is good for the gander ;)