Disgraceful service to a loyal customer

I cannot believe I am actually here writing a review but Woolworths online shopping has left me no choice. I ordered two products and when the driver came to deliver, the one item had been damaged. He took back both the items and promised to deliver them again the following day, this was on the 12th of November, over 3 weeks ago. No communication has been done, I have to be the one who calls and emails and every time I do, I get the same response, we will give you feedback. I have made contact more than 5 times but no help has been afforded to me. I call them every day and no one seems to know what is going on. I am frustrated and disappointed, for a company as big as Woolworths to struggle to just send me back my money or the items, the items are available in the shops, I see them everyday!